refund info

🔄 Refunds on Polygon (Omnichain Rooms)

When you buy tickets from another chain (ETH, BNB, Abstract), your USDT passes through the Stargate contract and arrives on Polygon PoS. In rare cases, the information package (which tells the contract how many tickets you purchased) may get lost on the way.

✅ What Happens Then

Automatic Refunds – In about 95% of cases, our Polygon smart contract detects the missing info and automatically refunds your USDT to your wallet on Polygon PoS. Support Assistance – If an automatic refund does not go through, contact our support team, we will verify your transaction and make sure you get your refund manually.

🛡️ Important to Know

If the information package is missing, no ticket is created only a refund.

Refunds always come back in USDT on Polygon PoS.

Your funds are always safe you either have a valid ticket (when info is received) or your money back (when info is missing).

No info package = no ticket, just a refund.

⏱️ Transaction Times

The speed of your ticket confirmation depends on how you join:

🔹 Direct Transactions (BNB & Polygon)

When you play directly on BNB Chain or Polygon, tickets are created almost instantly.

Average confirmation: 1–2 seconds.

Best for players who want fast entries with no waiting.

contact us in our Discord or in X for instant human assistance.